Privacy Policy

Last updated: November 24, 2023

ThriveVault is committed to protecting your privacy. This Privacy Policy describes how ThriveVault (referred to as "we," "us," or "our") collects, uses, and discloses your personal and financial information when you use our website, services, and software (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our Service, including:

  • Personal Identifiable Information (PII): Such as your name, email address, postal address, phone number, and date of birth, which you provide when registering for an account, subscribing to our services, or contacting us.
  • Financial Information: Such as bank account details, transaction data, income information, and debt details, which you link or provide to us to utilize our budgeting, coaching, and analysis tools.
  • Usage Data: Information on how the Service is accessed and used, including your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

2. How We Use Your Information

ThriveVault uses the collected data for various purposes:

  • To provide and maintain our Service.
  • To notify you about changes to our Service.
  • To allow you to participate in interactive features of our Service when you choose to do so.
  • To provide customer support.
  • To gather analysis or valuable information so that we can improve our Service.
  • To monitor the usage of our Service.
  • To detect, prevent, and address technical issues.
  • To fulfill any other purpose for which you provide it.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

3. Data Security

The security of your data is paramount to us. We implement a variety of security measures, including encryption, access controls, and secure data storage, to maintain the safety of your personal and financial information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

4. Disclosure of Your Information

We may disclose personal information that we collect or you provide:

  • To Service Providers: We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • For Legal Requirements: ThriveVault may disclose your Data in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of ThriveVault; prevent or investigate possible wrongdoing in connection with the Service; protect the personal safety of users of the Service or the public; protect against legal liability.
  • Business Transfer: If ThriveVault is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

5. Your Data Protection Rights Under GDPR (General Data Protection Regulation)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. ThriveVault aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

In certain circumstances, you have the following data protection rights:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that ThriveVault correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that ThriveVault erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that ThriveVault restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to ThriveVault's processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that ThriveVault transfer the data that we have collected to another organization, or directly to you, under certain conditions.

6. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: +44 20 7946 0998
  • By mail: 315 Hatton Garden, Holborn, London, EC1N 8LE, United Kingdom